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The AGCO has fined Apollo Leisure CA$100,000 (US$74,339) for a wide range of accountable playing failings. [Image: Shutterstock.com]
The Alcohol and Gaming Fee of Ontario (AGCO) has fined on-line on line casino operator Apollo Leisure CA$100,000 (US$74,339) for accountable playing guidelines violations. One of many greatest points was Apollo failing to intervene when a buyer misplaced CA$2m (US$1.5m) in lower than 4 months.
staff didn’t correctly perceive how important accountable playing insurance policies are
Its self-exclusion program was additionally lower than scratch and there weren’t sufficient instruments out there to customers to set time and financial-based limits on their accounts. The AGCO discovered that Apollo staff didn’t correctly perceive how important accountable playing insurance policies are in serving to defend weak gamblers.
Apollo began working within the Ontario market in September 2022 after receiving an iGaming license.
The regulator acknowledged that the operator has taken main steps to enhance its processes and an attraction course of is out there. Talking concerning the matter, AGCO Registrar and CEO Tom Mungham mentioned that every one licensees need to “proactively monitor patron play for indicators of high-risk playing” and intervene when needed.
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